We arrived to the Best Western Plus InnSuites Hotel a little
later than I would have liked. With the darkness of the night and the lighting
of the hotel it looked almost like most of the other InnSuites locations I’d
been to. We checked in at the front desk and were greeted with pleasant smiles
from the staff, who invited us to try some of the Starbucks coffee they had
available.
“No thanks,” we both said, but then she directed us to the
Tazo tea. I just wanted to check in, but they had the Zen kind with lemongrass
and spearmint that my wife loves so much. While she went about pouring herself
some hot water and nabbing a couple tea bags, I started to check us in.
As I did so, I saw something that caught my attention as
well, and my wife and I were both left floundering about while the front desk
clerk stood by, smiling personably and being, I must admit, rather patient with
us both.
“What is this?” I asked, holding up a small card I found near the desk.
“That’s our InnSuites InnCentive Membership Card,” she replied. I may have seen the before, but up until now I really hadn’t taken notice of them. She explained how every night you stay gets you one punch on the twelve-point track around the card. For every three nights you stayed at an InnSuites Hotel, you were eligible for a free upgrade, and after your twelfth stay you received one complimentary night at one of the eight InnSuites-owned hotels. That would certainly help in my goal of staying at each InnSuites
hotel.
“I’ve been staying at your hotels pretty frequently,” I told her, not letting on that I was a hospitality critic writing about them, “and I haven’t seen these yet.”
“That’s not a problem,” she said, her smile still warm, “give me a moment to look into that for you.”
We had made her wait for a while as we snooped around her lobby, and now we had to wait a moment for her. I did grab that cup of coffee she had told us about, and Molly continued to sip on her piping hot Tazo Zen tea. After a few moments she came around the corner.
“I just called the Central Reservation Center, and they were able to tell me all your previous stays because you’ve been booking with us on our website, www.innsuites.com. Here, let me take care of you guys.” She reached for the membership card I had taken
and punched all nine nights from my previous stays at the other InnSuites
hotels. “There,” she said, “now I can upgrade you to a Presidential Jacuzzi
Suite for free, if you like, and after these three nights your next one-night
stay will be on us!”
As I had come to expect from InnSuites, this young lady had gone over and above the call of duty to help us have the best possible experience, and it’s people like her that prompt me to continue writing this series on my trips to InnSuites Hotels.